Personalized orders: personalized items are made specifically for you. Please check all spelling, names, dates, sizes, colors and other personalization details carefully before placing your order. Once personalization or production has started, an order may not be cancellable or eligible for a refund unless the item is faulty or incorrect due to an error on our part.
Colors and preview: color swatches are a guide only. Metallic and foil finishes can't be shown accurately on screen, and colors vary between screens. The on-screen preview always shows your monogram and graphic in red, whichever foil color you choose — we personalize your item using the foil color you selected.
Processing: orders without personalization are processed within 2–3 business days. Personalized items need 5–7 business days for personalization and making.
Delivery: once dispatched, delivery usually takes 3–5 business days. Total estimated time for personalized orders: 8–12 business days.
Shipping: we ship with USPS. Rates are shown at checkout. Orders aren't shipped from Saturday 12 pm EST through Sunday, or on holidays.
Where we ship: the United States and US Territories only.
Tracking: you'll receive a shipment confirmation email with your tracking number once your order ships.
Returns: non-personalized items can be returned within 15 days of delivery if unused and in their original packaging. Return shipping is paid by the customer. Personalized items are made to order and can't be returned unless they arrive damaged or defective.
Questions? Email Shopify@Binscreations.com. Read our shipping policy and return policy.
