Refund policy

Return and Refund Policy

Returns
You have 15 days after receiving your item to request a return.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging, with proof of purchase.

To start a return, email us at Shopify@binscreations.com with your order number. If your return is approved, we'll send you the return address and instructions. Items sent back without first contacting us can't be accepted.

Customers are responsible for return shipping costs on non-personalized items. Original shipping charges and return shipping costs are non-refundable.

If an item arrives damaged, defective or incorrect, we'll cover the cost of sending it back.

Items that can't be returned
Personalized and custom-made items can't be returned or exchanged unless they arrive damaged or defective, or we made an error with your order. 

Personalized items
Personalized items are made specifically for you. Please check all spelling, names, dates, sizes, colors, and other personalization details carefully before placing your order.

Once personalization or production has started, an order may not be cancellable or eligible for a refund unless the item is faulty or incorrect due to an error on our part. If you need to make a change, email us at Shopify@binscreations.com as soon as possible and we'll do our best to help.

Personalized and custom-made items can't be returned or exchanged unless they arrive damaged, defective or incorrect due to our error.

Sale items cannot be returned.

Damaged, defective or incorrect items
Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us at Shopify@binscreations.com within 7 days of delivery with photos of the item, the packaging and the shipping label. We'll make it right with a replacement or refund, including for personalized items.

Exchanges
We replace items only if they are damaged or defective. If you'd like a different item, return the original under this policy and place a new order.

Partial refunds
We may give a partial refund if a returned item is used, damaged, or missing parts for reasons not caused by us.

Gifts
If a non-personalized item was marked as a gift and shipped directly to you, you'll receive store credit for the value of your return once we've received it.

Refunds
Once we receive and inspect your return, we'll email you to let you know whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it.

Late or missing refunds
If you haven't received your refund, first check your bank account, then contact your card issuer or bank, since refunds can take time to post. If more than 15 business days have passed since we approved your return and you still don't see it, email us at Shopify@binscreations.com.