Shipping policy
Shipping Policy
Thank you for shopping at Binscreations.com.
Processing time
Orders without personalization are processed within 2–3 business days.
Personalized items need 5–7 business days for personalization and making.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your order is significantly delayed, we will contact you by email or phone.
Delivery estimates
Once dispatched, delivery usually takes 2–5 business days, depending on the shipping method you choose. Total estimated time for personalized orders is 8–12 business days.
Orders are not shipped from Saturday 12 pm EST through Sunday, or on holidays.
Shipping rates
We ship with the United States Postal Service (USPS). Rates are per order:
- USPS Ground Advantage (2–5 business days after shipping) – $7.90
- USPS Priority Mail (2–3 business days after shipping) – $14.00
Faster shipping shortens delivery time after your order ships; it doesn't shorten personalization time.
Express and overnight delivery
Express or overnight delivery is available by request for an additional fee. Please email us at Shopify@binscreations.com before placing your order with your address and the date you need it, and we'll confirm whether we can meet it and the cost.
Where we ship
We currently ship only within the United States and US Territories, including APO/FPO military addresses.
PO Boxes
We ship to PO Boxes using USPS. Express or overnight carriers such as FedEx, UPS and DHL can't deliver to PO Boxes, so these options may not be available for PO Box addresses.
APO/FPO addresses
We ship to APO and FPO military addresses with USPS.
Shipment confirmation and tracking
You will receive a shipment confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Taxes and fees
Binscreations.com is not responsible for any taxes or fees applied to your order during or after shipping. These are the customer's responsibility.
Damaged items
If your order arrives damaged, please email us at Shopify@Binscreations.com within 7 days of delivery with photos of the item, the packaging and the shipping label. Please keep all packaging until the claim is resolved, as the carrier may need to inspect it. We will file the claim with the carrier on your behalf.
Incorrect addresses and refused delivery
We make every effort to validate the shipping address provided at checkout with USPS. If we cannot validate it, we will contact you for an updated address. If we cannot confirm a valid address, the order will be canceled and refunded.
Binscreations.com is not responsible for packages that cannot be recovered because an incorrect shipping address was provided.
Missing or stolen shipments
If the carrier shows your order as delivered but you haven't received it, please contact us as soon as possible at Shopify@Binscreations.com. We will file a claim with the carrier and may involve local law enforcement if needed. Once the investigation is complete, we will replace or refund your order. Please allow up to 21 days for the investigation.